Our Most Frequently Asked Questions
Don’t see the information you’re looking for?
Get in touch via our contact page
Our vessel departs from the Brunswick Heads Boat Harbour, just 15 minutes North of Byron Bay, where you will find plenty of free parking all day.
If you do not have your own transport, taxis, ubers or public transports are also available.
We understand that sometimes life happens, therefore we offer 100% refunds on cancellations up to 48 hours before your tour. Same applies if you wish to change your date or departure time.
Our low profile and open vessel usually reduces the chances of sea sickness compared to taller boats with more rocking motion.
However, every individual is different and if you have never been on a vessel, are prone to motion sickness or have concerns, we recommend you speak to a local chemist the day before your tour to purchase sea sickness medication.
Yes, you’re welcome to use your vouchers towards one of our cruises.
To use 1 NSW Discover Voucher, please use the Promo Code – NSWdiscover.
For 2 vouchers, please use the Promo Code – NSWdiscover2 (only 1 voucher per person).
This will give you a $25 discount, or $50 discount for 2. You must provide a valid Discover Voucher on the day of your tour. If you do not provide a valid voucher, the $25 will be charged to your credit card.
If you have any questions, send us an email at email@example.com
Whale Watching Questions
To be completely honest there is really no ‘better time’, you can see beautiful marine life all day.
As a general rule, the ocean is calmer in the mornings, although this is not always the case
The visibility at Julian Rocks is highly variable from 5 to 25+ metres, depending on current and sea conditions. Generally, we get nicer water in the summer months.
Yes, we ask our participants to be able to swim 50 metre unassisted and be comfortable in open water. However no previous snorkelling experience is required. We also have pool noodles available for extra flotation.